REFUNDS & RETURNS POLICY
Swagman takes customer service and product quality very seriously. If you are not completely satisfied with your purchase, you may return your product within 30 days of the delivery date, in new condition with the packing slip, in original packaging, and with all included accessories.
Items not eligible for return:
- Clearance Items
- Spare or replacement parts
- Keys, Locks and Lock Accessories
Follow these steps to process a return:
- Use our contact form to initiate a return with our Customer Service team or contact us via phone;
- You will be provided with an RA (return authorization) number and information on when the Courier will initiate pickup of the item(s);
- Please write the RA number on the item or packaging;
- Securely pack the new and unused item(s) you are returning in the original shipping cartons with original packaging, product manuals, parts and the packing slip; and
- Once the item(s) are received and verified at our Warehouse, your refund will appear on your original payment method within 5-7 days.
Please note that credits for product received outside of the 30 day Return Window, missing manuals and/or any parts or product returned in noticeably used condition will be issued at Swagman’s discretion. Original shipping charges are not refundable.
For any damaged or defective products, please consult our Warranty.
FOR ITEMS NOT PURCHASED FROM SWAGMAN.NET, PLEASE CONTACT THE PURCHASE LOCATION TO REVIEW ITS RETURN POLICY AND PROCEDURE.