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Shipping and Returns Policy

Shipping 

How long will the delivery take?
Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you quicker, then select the fast delivery option before placing your order. In some instances, quicker delivery may not be available. 

How will my items be shipped?
Typically we use UPS, Loomis and FedEx which is dependent on your location. Once your order, is placed you will receive tracking information.

We do our best to ensure that you receive your items as quickly as possible. If you know you will not be home during a scheduled delivery, we suggest providing an alternate shipping address or contacting the Courier as soon as you receive your tracking information.

Damage during Shipping
While we prefer this didn’t occur, if your item arrived damaged please visit our Contact Page to submit the information so that we can rectify and investigate as quickly as possible.


Returns

Swagman takes customer service and product quality very seriously. If you are not completely satisfied with your purchase, you may return your product in its original packaging within 30 days of the delivery date for a refund. For any damaged or defective products, please consult our Warranty.

Swagman does not offer exchanges. In order to do so, you must return your original purchase for credit and create a new order for your new item. This ensures you get your new product as quickly as possible.

Follow these steps to process a return:

  1. Use our contact form to initiate a return with our Customer Service team or contact us via phone or email
  2. You will be provided with an RA (return authorization) number.
  3. Please write the RA number on the shipping label beside your name.
  4. Securely pack the item(s) you're returning in the original shipping cartons with original packaging and the packing slip.
  5. All returns are to be shipped to: Swagman 1880 Government St, Penticton, BC, V2A 7J1

For items delivered more than 30 days ago, please contact us

For items not purchased from swagman.net, please contact the purchase location to review its return policy and procedure.